I have a problem my account not converted from Basic to Member

I am an active member in DappRadar forum

I published many topics related to the crypto and related to DappRadar
and my interaction in the forum is high

Therefore, all the conditions for transferring from basic to a member are now available in my account , it should have been automatically converted to a member, but that didn’t happen

These are the conditions required to become a member in this link

Although all of these conditions I fulfilled, I was still basic

Please I need help to convert my account from Basic to Member
anyone can review my account and make sure that the conditions for being a member are met
Also, I think this issue is also in many other accounts
Many accounts have all the conditions for transferring from Basic to Member, but they still Basic

I tried to contact the admins to solve this problem, but no one responded to me

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